This accession consists of publications and other materials created by the Office of Visitor Services for distribution to volunteers and to the public as well as signage for the Smithsonian Institution on the National Mall and for the information and membership desks in the various museums. The office was known as the Visitor Information and Associates' Reception Center (VIARC) through the end of 2011. Records include forms, applications, brochures, flyers, reply cards, invitations, handbooks, photographs of signage, small signs, badges, greeting cards, bookmarks, floor plans, pamphlets, maps, press kits, newsletters, volunteer service pins, lanyards, and orientation videos. Supporting and administrative documentation is included with some publications, including correspondence, memoranda, original images, graphics, awards, blueprints, design files, and related materials. Some materials are in electronic format.